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Free case review
We review your situation, verify the documentation and outline realistic recovery options. No cost, no obligation.
Debt recovery for trade and e-commerce
Trade and e-commerce
Trade and e-commerce
In e-commerce and trade, completed sales do not always mean quick settlement
Settlement does not always follow immediately after a sale. It may be delayed by deferred payment, a return, a complaint or a transactional dispute. We help recover receivables and bring order to settlements with counterparties and customers.
Understanding of trade and e-commerce settlements
Handling of transactional disputes and payout holds
Recovery of domestic and cross-border receivables
Who it's for
We help trade and e-commerce businesses recover receivables
Online stores and own brands
How we help:
- we pursue payment for orders that were completed but not properly settled
- we analyse matters involving reversed payments, chargebacks and payment disputes
- we clarify settlements involving returns, complaints and receivable adjustments where intermediaries are involved
- we intervene where the settlement of the order is complicated by the presence of intermediaries
Case study
Recovery of a receivable for the trade sector
Claim value90,000 USD
CreditorTrading and e-commerce company (PL)
DebtorGoods supplier (CN)
Overdue83 days
Recovery time4 weeks
Background
A Polish trading company ordered a batch of goods from a supplier in China for onward sale. In line with the agreement, it paid an advance of 90,000 USD. The shipping date was then postponed several times, and the supplier failed to provide credible proof that the goods had actually been dispatched. Instead of refunding the funds, the supplier proposed carrying the amount forward to a future order, which would have meant further freezing of capital and no stock available for sale. The prolonged lack of settlement blocked funds that the client could otherwise have used for restocking and business growth. The matter required prompt organisation of the order documentation, payment confirmations, delivery terms and commercial correspondence, as well as taking over communication with the foreign supplier. The result was a full refund of the advance without the need to initiate court proceedings.
Scope of action
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Verification of the legal basis of the claim
- Review of the order, pro forma invoice, delivery terms and agreed shipping dates
- Confirmation of the advance payment and verification that the supplier failed to prove effective dispatch of the goods
- Collection of correspondence concerning shipment delays and proposals to apply the payment to future orders
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Demand for refund of the advance
- Issuing a formal demand for refund due to non-performance of the order
- Taking over communication with the supplier and ending the ongoing delay tactics
- Setting a repayment deadline and preparing the matter for further steps
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Closing the matter
- Securing a full refund of the advance without bringing the matter to court
- Confirming complete repayment and closing the settlement between the parties
- Releasing funds needed to place a replacement order with another supplier
100%recovered amicably90,000 USD
Outcome
- The full advance payment was recovered without court proceedings
- The open settlement resulting from the unperformed order was closed
- The company was able to end cooperation with the unreliable supplier
- The recovered funds were released for new stock purchases and further sales
Services
Support tailored to the realities of trade and e-commerce
These are the services most often used by trade and e-commerce businesses when they want to recover receivables or structure payment risk more effectively on the side of buyers and commercial partners.
International debt collection
For trade and e-commerce businesses pursuing receivables from foreign buyers, suppliers and business partners. The key factors are sales, payment and delivery records, as well as action aligned with the rules applicable in the debtor's country.
Debt collection in Poland
This solution is designed for matters against a debtor in Poland where sold goods, completed orders or commercial settlements were not paid on time.
Receivables monitoring
Helps trade and e-commerce businesses control repayment more effectively and react faster when delays begin to appear in settlements with buyers, distributors and commercial partners.
Legal services for businesses
For businesses that need support in disputes concerning returns, reversed payments, sales terms, cooperation with business partners and claims against counterparties.
Advisory
Specialised advisory support for trade and e-commerce
Late payment for sold goods, reversed transactions, withheld sales payouts and unsettled deliveries are problems worth addressing before they begin to disrupt day-to-day operations. We assess the matter and help choose a course of action that matches the sales model and the nature of the dispute.
Speak with our advisor
No upfront fees, no obligation
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Strategy tailored to the debtor
We tailor the strategy to the sales model and the type of dispute involved. The approach is different when the counterparty is a B2B buyer, marketplace, payment operator, distributor, reseller or foreign supplier. Each matter is analysed individually, with attention to the sales terms, course of delivery, payment confirmations and the way complaints or transactional disputes were raised.
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Clear recommendation
We present the available options and help select the solution that best fits the sales structure, level of risk and nature of the dispute.
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